Accounts Receivable Associate

Main Responsibilities

• Execute daily collections tasks including follow-up on unpaid claims and resolution of denials.
• Analyze aging reports to identify trends and prioritize collection efforts.
• Collaborate with internal departments to resolve billing and payment issues.
• Document collection activities and outcomes in compliance with company policies.
• Support development and refinement of work instructions and SOPs.
• Assist in training new team members and sharing best practices.
• Ensure compliance with HIPAA and other regulatory standards.
• Perform account adjustments, write-offs, and reconciliations with proper documentation.
• Stay informed on payer-specific requirements and industry regulations.
• Recommend process improvements to enhance operational efficiency.

Education

High School Diploma or GED required. Associate’s or Bachelor’s degree preferred. Equivalent combination of education and experience accepted.

Experience

Minimum 3 years of experience in healthcare collections or revenue cycle operations. Experience with Durable Medical Equipment (DME) billing preferred. Strong understanding of payer guidelines and denial management. Proficiency in billing and collections software (e.g., Brightree, XIFIN).

Top Skills

• Experience in Healthcare collections or revenue cycle operations
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Detail-oriented with strong organizational skills
• Ability to work independently and collaboratively
• Proficient in Microsoft Excel and reporting tools

Licenses and Certifications

None required; certifications in medical billing or RCM are a plus.

Language Proficiency

English required; bilingual skills are a plus.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

About the Role

Works closely with internal departments to resolve billing and payment issues, ensuring compliance with regulatory standards and recommending process improvements to enhance operational efficiency.

Qualifications

Works closely with internal departments to resolve billing and payment issues, ensuring compliance with regulatory standards and recommending process improvements to enhance operational efficiency.

Skills

• Experience in Healthcare collections or revenue cycle operations
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Detail-oriented with strong organizational skills
• Ability to work independently and collaboratively
• Proficient in Microsoft Excel and reporting tools

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Pay

Details about pay will be provided upon hire.

Schedule

Details about schedule will be provided upon hire.