Accounts Receivable Analyst

About the role

The Accounts Receivable (AR) Analyst plays a crucial role in managing the receivables process to ensure accurate and timely revenue recognition and cash flow. This position is essential for generating and distributing customer invoices, overseeing deduction management, supporting cash application activities, and maintaining accurate financial records.

Responsibilities

• Prepare and issue customer invoices in accordance with sales orders, contracts, and shipment documentation.
• Ensure billing accuracy by validating pricing, quantities, and terms.
• Enter all invoices into assigned portal for uploads – work with IT on automation of the process.
• Collaborate with Sales, Logistics, and Customer Service to resolve billing discrepancies.
• Monitor and investigate customer deductions (e.g., shortages, pricing, promotional allowances).
• Coordinate with internal departments (Sales, Logistics, Customer Service) to validate deduction claims.
• Research root causes of deductions and chargebacks and support resolution efforts in partnership with cross-functional teams.
• Communicate with customers regarding invalid deductions or disputed balances to support recovery of outstanding amounts.
• Process approved deductions and initiate collection efforts for invalid claims.
• Provide backup support for daily cash application processes including applying payments to customer accounts.
• Utilize customer portals to review payment activity, identify pending payments, and research deductions or chargebacks.
• Reconcile outstanding and disputed balances through proactive customer communication and account analysis.
• Contact delinquent customers to obtain payment commitments and document collection activity in accordance with company guidelines.
• Support month-end and quarter-end close activities related to cash application.
• Record all non-customer check deposits in financial management system(s) (e.g., NetSuite).
• Research billing discrepancies and coordinate with internal departments to resolve disputes and prevent payment delays.
• Work with intercompany stakeholders to ensure proper cut-off and alignment.
• Aid in documenting AR processes and policies.
• Support finance projects and continuous improvement initiatives.
• Provide administrative support such as data entry, file maintenance, and correspondence with customers or internal teams.

Requirements

• Education & Experience: Associate’s degree in a related field. 4 years’ experience in commercial collections and commercial credit in a Business to Business (B2B) environment, or commensurate combination of higher education and work experience.
• Knowledge, Skills, & Abilities (KSAs): Good working knowledge of accounting principles and practices and their application. Demonstrated oral and written communication skills. Strong customer service support skills including the ability to promote these skills in peers. Demonstrated ability to establish collaborative working relationships with all levels within the organizations, as well as external customers and service providers. Analytical skills, ability to identify, define, and solve problems rapidly and to think and plan strategically. Ability to analyze moderately complex issues and make recommendations for proper actions. Good organization, attention to detail, time management, prioritization, and multi-tasking skills. Computer proficiency including Microsoft Office skills, particularly in Excel and Outlook. Must have the ability to communicate effectively, verbally and in writing, with internal staff and management. Must be able to demonstrate practical problem solving and troubleshooting skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Qualifications

• Essential Duties and Responsibilities: As outlined above.

Skills

• Strong analytical skills.
• Attention to detail.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Medical, dental, and vision plans.
• 401(k) with employer matching contributions.
• Life insurance.
• Paid time off.
• Tuition reimbursement.
• More, as specified in plan documents.

Pay

Estimated starting annual base salary is $25.68 - $38.52 per hour less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. In addition, this role is eligible for a discretionary, variable annual incentive, paid based on Company performance factors.

Schedule

Not specified.

Benefits

• Comprehensive benefits package including medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law.