Accounts Receivable Analyst

Overview

Good people, working with good people, for our common good. Sound good? KeHE—a natural, organic, specialty and fresh food distributor—is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

Primary Responsibilities

• Maintain a resolution process for customer accounts receivable balances.
• Establish and maintain account reconciliations using an analytical approach.
• Manage monthly team productivity goals and currency objectives.
• Monitor and maintain a portfolio of accounts, including customer calls, resolution process development, account adjustments, reconciliations, and monthly reporting.
• Analyze large amounts of data and present analysis effectively.
• Work directly with customers regarding delinquent payments, investigate discrepancies, and make recommendations for resolution.
• Provide professional service with regard to sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
• Make recommendations for collections efforts and escalate issues with customer accounts to Accounting and Sales Management; follow up in a timely manner.
• Communicate effectively with Sales Management regarding the status of customer accounts.
• Review collection techniques and provide feedback to management.

Essential Functions

• Create and manage a resolution process for customer accounts receivable balances.
• Establish and maintain account reconciliations using an analytical approach.
• Manage monthly team productivity goals and currency objectives.
• Monitor and maintain a portfolio of accounts, including customer calls, resolution process development, account adjustments, reconciliations, and monthly reporting.
• Analyze large amounts of data and present analysis effectively.
• Work directly with customers regarding delinquent payments, investigate discrepancies, and make recommendations for resolution.
• Provide professional service with regard to sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
• Make recommendations for collections efforts and escalate issues with customer accounts to Accounting and Sales Management; follow up in a timely manner.
• Communicate effectively with Sales Management regarding the status of customer accounts.
• Review collection techniques and provide feedback to management.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

• High School diploma or general education degree (GED), Bachelor degree preferred.
• Minimum of 3 years business to business accounts receivable experience.
• Intermediate to Advanced knowledge of MS Office products to include Excel, Word, Power Point.
• Experience with Customer Service, transportation systems, proof of deliveries, shortages, damages and deduction resolution (plus).
• Superior analytical, data mining & report creation skills.
• Excellent Excel skills are necessary to include V look-ups and pivot tables.
• Resourceful & well organized.
• Above average presentation & communication skills including excellent grammar, verbal and writing skills.
• High energy level.
• Must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must.
• Excellent interpersonal skills; ability to get along with diverse personalities; tactful, mature and flexibility are required traits.
• Exceptional negotiation and problem-solving skills.
• Must embrace change and be willing to work as change agent to continuously improve the Accounts Receivable process.
• Must maintain good attendance.
• Must maintain safe work practices.
• Maintain safeguards and confidential company information.

Full-time Pay Range: $23.00/Hr. - $31.25/Hr.

Shift Days: , Shift Time:

Benefits after 30 days
Health/RxDental
Vision
Flexible and health spending accounts (FSA/HSA)
Supplemental life insurance
401(k)
Paid time off
Paid sick time
Short term & long term disability coverage (STD/LTD)
Employee stock ownership (ESOP)
Holiday pay for company designated holidays