Accounts Payable Supervisor-Expense

About the role

The Accounts Payable Supervisor is responsible for day-to-day operations and leading the Expense Payables Team to ensure KPI’s, daily production, and processes are maintained.

Responsibilities

• Supervises, trains, develops and motivates Expense Payables team of Coordinators & Specialists
• Ensures all expense invoices and service now tickets are processed within defined service level agreements and according to departmental guidelines/procedures
• Ensures integrity and compliance of all company guidelines and departmental procedures by reviewing daily productivity/KPI reporting and audit results of monthly reports, error logs, etc.
• Conducts regular one on one sessions with Coordinators & Specialists to review KPI’s and errors monthly. This review will determine the need for additional training or corrective action
• Provides direction regarding meeting and exceeding departmental goals
• Evaluates current processes and makes recommendations for process efficiencies/improvements
• Prepares daily and monthly departmental reporting
• Conducts group training to further educate specialists in their job responsibilities
• Manages overtime requirements by determining when overtime is necessary and ensures supervisory coverage
• Responsible for ensuring all month-end requirements are met for A/P Close deadline
• Researches, responds, and resolves 2nd level inquiries from subsidiaries
• Monitors ServiceNow items in all Expense Payables Group queues to ensure SLA is met
• Researchs, troubleshoots, and resolves issues & Service Now tickets for Expense Payables Department
• Responds to inquiries and provides excellent customer service to location personnel
• Affords assistance with managing Cognizant relationship, questions, and training
• Affords assistance to internal/external auditors and provides information as required
• Troubleshoots computer/software problems and works as a liaison to IT personnel

Qualifications

• PeopleSoft experience preferred
• 2+ years Supervisory experience
• A firm understanding of basic AP and Accounting Principles
• Excellent research and resolution skills
• Strong math aptitude and analytical ability
• Process Improvement Skills
• Exceptional oral and written communication & customer service skills
• Excellent organizational skills and attention to detail
• Ability to work on multiple assignments with competing priorities
• Self-starter, able to work in fast paced environment
• Strong work ethic and self-motivation skills
• Team Player
• Positive Attitude
• Conflict Management Skills
• Strong PC/Excel Knowledge