Accounting Technician - Utility Billing

Teamsters
The City of Marysville offers a comprehensive benefit package for regular full-time employees. Regular part-time employees may be eligible for medical and dental coverage; however, they are not eligible for vision coverage. Their spouses and dependents are not eligible for health insurance coverage. [Note: Represented employees may receive some or all of the benefits listed below based on their union contracts. Those employees should consult their union agreements for specific information about their benefits]

• Insurance Benefits:
• Medical - choice of Premera Blue Cross or Kaiser Permanente. Employer pays 100% of employee's monthly premiums and 90% of dependent/qualified domestic partner's premiums.
• Vision
• Dental
• Employee Assistance Program
• Dual Insurance Incentive Program
• Vacation and Holiday Pay
• Sick Leave
• Jury Duty/Military Leave
• Investment and Retirement Programs: State of Washington State Department of Retirement Systems (DRS) 457 Deferred Compensation (voluntary) HRA/VEBA plan
• Voluntary Benefits: Optional plans for life insurance, disability, and accident coverage
• Flexible Spending Account Plan
• Credit Union Membership

Required Questions

1. Describe your experience with specialized utility billing or municipal software.
2. Detail your level of proficiency and the specific modules you have used.
3. Describe your customer service experience, including the total number of years you have worked in customer-facing roles, the specific industries (such as utilities, government, or retail), and the types of communication channels you have used (such as phone, email, or in-person interactions).
4. Explain your overall professional experience with roles requiring high attention to detail and critical thinking. Explain your general approach to identifying, investigating, and mitigating billing discrepancies, data errors, or system issues before they escalate.