Accounting Technician III

Sinclair Community College is committed to providing quality, affordable, and accessible education that supports student success and community growth. The college offers a wide range of academic and workforce programs designed to meet the needs of diverse learners. Sinclair focuses on practical, career-oriented learning experiences that prepare students for in-demand roles. Team members join a mission-driven institution that values excellence, equity, and service to the region.

About the role

The Accounting Technician III – Funded Programs position is vital to the funded programs and third-party billing process for students. This position will serve as a liaison between students, funding agencies/employers, and college departments by facilitating the student funding process and invoicing and payment processes for agencies and employers. The Accounting Technician III ensures the accurate control, management, and administration of funded program accounts, maintains compliance with applicable policies and funding requirements, and produces accurate, timely, and supportable financial data for the College’s permanent accounting records. Through effective communication, recordkeeping, and financial oversight, this position helps ensure students receive the funding support needed to achieve their educational goals while safeguarding the integrity of the College’s financial operations.

Salary begins at $47,087.00 and is commensurate with education and experience.

Benefits

• Tuition waiver for employee and dependents for all Sinclair courses and programs
• Support for continued professional development, including tuition reimbursement for other universities and colleges
• OPERS pension participation, with 14% employer contribution
• 4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually
• 14 days of annually observed company holidays
• Expansive and competitive insurance programs, including an HSA with annual employer contribution available
• High quality programs and events for work-life balance

Responsibilities

Customer Service

• Strong customer service through phone, emails, and in-person and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success
• Engage in behaviors that create an inclusive environment in which all people are valued and supported
• Does not stop with the first or easiest answer to a customer, but gets to the root cause of the problem, question or issue to solve it as quickly and professionally as possible

Funded Programs

• Fund the student accounts through the College’s student information system, Ellucian’s Colleague, and ensure the accuracy of the charges
• Monitor student accounts for accuracy of billing and exceptions that require manual intervention
• Invoice the sponsor (agency or employer) for the student’s tuition and book charges through appropriate reporting methods
• Follow up invoicing with collection efforts, including written and verbal communications with sponsors
• Answer questions from students, sponsors, and external departments either in person, email, or by phone, such as checking bookstore charges, funding inquiries, and/or verifying unpaid balances
• Assist in the deregistration process by reviewing sponsored student accounts prior to the deregistration to fix any funding errors
• Keep current with issues that surface, such as corrections/changes to registration, financial aid funding, bookstore charges, removing student funding, and updating student accounts for various reasons
• Take part in the testing of patches, new software/system releases, and ways to streamline processes
• Run and monitor tax reversal process for tax-exempt sponsors
• Monitor sponsors programs email and other various communications with providing responses in a timely manner
• Work with Accounting Tech III: Student Disbursements position on sponsor student refunds/credits and sponsor overpayments

Other Duties

• Participate in monthly and year-end account reconciliations
• Cashiering as requested or needed for coverage; may also require evening or Saturday hours throughout the year for peak periods each term
• Assist CCP Billing Specialist on billing needs and adjustments for the CCP Program
• Additional duties as assigned or needed

Requirements

• Minimum of an associate’s degree in accounting or a business-related area required; bachelor’s degree preferred
• Minimum of three (3) years of work experience in a customer service-related role required
• Minimum of two (2) years of accounting, finance, or billing experience required
• Proficient computer skills to include but not limited to: Microsoft Office (Word/Excel/Outlook) and Web-based programs required
• Professional communication skills to include but not limited to oral and written with grammatical/spelling accuracy required
• Ability to work on multiple tasks while applying analytical (problem solving) skills and meeting all prescribed deadlines required
• Ability to work effectively with difficult customer or other situations required
• Knowledgeable in college/student-based systems a plus (i.e., Colleague) preferred