Accounting Shared Services Applications Analyst

About the role

The Heico Companies, founded over 40 years ago, has grown from a single business to more than 80 separate companies through strategic acquisitions and reinvestment of earnings. Known for restoring distressed companies, Heico now targets acquisitions that complement its portfolio in manufacturing, construction, and industrial services. These operations are organized into four groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. After acquisition, new Heico companies are assigned to a group and operate stand‑alone, allowing independence while sharing knowledge across groups. Each group has its own corporate team. Heico remains privately held, maintains majority ownership, and generates over $3 billion in revenue, with many businesses certified as Woman‑owned Business Enterprises (WBE). For more information, see www.heicocompanies.com.

Responsibilities

• Maintain assigned configuration settings in SAP Concur, Medius, Sage Fixed Assets, and other Finance applications as assigned.
• Support updates to user roles, permissions, approval workflows, expense types, invoice routing, business units, departments, fixed asset categories, and other system‑maintained fields.
• Create, update, and deactivate users in assigned Finance systems.
• Troubleshoot user setup issues, access issues, approval routing problems, system errors, and workflow questions.
• Maintain Customer and Vendor records and controls.
• Perform testing for configuration changes, workflow updates, new functionality, and system enhancements.
• Maintain documentation of system settings, recurring procedures, and configuration changes.
• Support the development and ongoing management of the Finance application support ticketing process in ServiceNow.
• Monitor incoming tickets related to Concur, Medius, Sage Fixed Assets, and other assigned Finance applications.
• Review tickets for completeness, urgency, category, and appropriate routing.
• Resolve routine support requests directly when appropriate.
• Follow up on open tickets to ensure timely resolution and appropriate communication with requestors.
• Identify recurring ticket themes and recommend improvements to training, documentation, workflow design, or system configuration.
• Identify opportunities to reduce manual work, improve support response times, and streamline Finance application processes.
• Recommend updates to ticket workflows, routing rules, documentation, and training materials.
• Support system cleanup projects, data validation efforts, workflow improvements, and process standardization.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field preferred but not required. Practical experience supporting finance systems, accounts payable processes, expense reporting, fixed assets, user access administration, help desk support, or workflow‑based applications may be considered in lieu of a degree.

Skills

Experience with SAP Concur, Medius, Sage Fixed Assets, ServiceNow, D365, or similar systems is a plus. Strong attention to detail and ability to maintain accurate user, workflow, ticket, and configuration data. Ability to troubleshoot system, workflow, access, and user setup issues. Strong communication skills with the ability to support users, ask clarifying questions, and route issues appropriately.