Accounting Services Specialist - Collections

About the role

Lutron has an immediate opening for an Accounting Services Specialist to join the Collections team at our Center Valley, PA Annex office. As the worldwide leader in innovative lighting control and automated shading solutions, Lutron is committed to delivering exceptional customer experiences and driving continued growth. In this role, you will partner with customers and collaborate closely with our global Sales, Service, and Credit teams to resolve challenges, strengthen relationships, and support the achievement of our sales and financial goals. Combining relationship-building, problem-solving, and financial stewardship, this position plays an important role in supporting our customers and contributing to Lutron's ongoing success and profitability.

Responsibilities

• Build and maintain strong customer relationships while proactively managing and reconciling account balances.
• Serve as a trusted point of contact for customers, communicating via phone and email to address questions, resolve concerns, facilitate timely payments, and deliver a positive customer experience.
• Utilize critical thinking and problem-solving skills to identify barriers to payment, uncover root causes, and help drive timely resolution.
• Analyze account activity, identify potential issues, and take proactive steps to minimize outstanding receivables.
• Manage a portfolio of customer accounts while balancing multiple priorities and meeting established performance goals.
• Contribute to a collaborative, high-performing team that directly impacts customer satisfaction, cash flow, and business growth.

Requirements

• High School diploma or GED required; Associate's degree in Business, Accounting, Finance, or a related field preferred.
• Minimum 2 years of professional work experience in collections, accounts receivable, customer service, account management, or a related business function required.
• Must be located within commuting distance of Center Valley, PA to accommodate an in-office schedule.
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.

Benefits

Lutron offers competitive compensation and benefits while providing many options for continued growth and education. Employees enjoy a dynamic, people-centric, and technology-driven work environment where they can make a difference every day.