Accounting Operations Analyst

About the role

We are seeking an Accounting Operations Analyst to join a dynamic finance operations team responsible for accurate payment processing, reconciliation, and research activities within an insurance environment. This role plays a critical part in ensuring premium and non-premium payments are accurately identified, processed, and applied while maintaining strong financial controls and supporting a positive customer experience. The ideal candidate is detail-oriented, analytical, and comfortable working in a fast-paced environment where accuracy, accountability, and meeting service-level expectations are essential.

Responsibilities

• Accurately identify, validate, and process premium and non-premium payments within designated financial systems using established procedures.
• Perform quality checks and reconciliation activities to ensure data accuracy, integrity, and compliance with departmental controls.
• Research and resolve payment-related issues using internal systems, bank imaging tools, virtual lockbox platforms, and other financial resources.
• Collaborate with internal partners including Accounting, Billing, Accounts Receivable, and Treasury teams to ensure payments are properly allocated and reconciled.
• Partner with external banking vendors to research and resolve payment discrepancies and processing issues.
• Manage daily payment exceptions and ensure timely resolution based on operational priorities, including peak periods such as Open Enrollment.
• Complete payment batching, mail preparation, and processing activities while adhering to internal controls and compliance standards.
• Process check deposits through Remote Deposit Capture (RDC) and virtual lockbox systems while completing required reporting.
• Maintain departmental productivity and quality metrics while consistently meeting established Service Level Agreements (SLAs).
• Analyze payment issues, identify root causes, and recommend process improvements to enhance operational efficiency.
• Understand the downstream impact of payment accuracy and timeliness on internal stakeholders, external partners, and the overall customer experience.
• Participate in department initiatives, process improvement efforts, and special projects as needed.

Required Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• Up to 2 years of experience in accounting operations, payment processing, treasury, finance, or related analytical roles.
• Strong attention to detail with the ability to maintain accuracy while managing multiple priorities.
• Ability to analyze data, identify trends, and determine root causes of issues.
• Strong organizational skills with the ability to work independently and collaborate effectively within a team environment.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.

Preferred Qualifications

• Experience within the insurance or financial services industry.
• Knowledge of treasury operations, payment processing, or cash application processes.
• Experience working with Oracle applications and/or PeopleSoft.
• Familiarity with banking platforms, lockbox processing, or payment reconciliation tools.