Accounting & Collections Representative - Raleigh (Hybrid)

Essential Job Functions And Responsibilities

• Contact customers regarding payments of unpaid invoices, monitoring accounts to identify outstanding receivables and as needed, investigate, and resolve customer disputes to effectively resolve billing and customer credit issues.
• Take initiative to process payments and refunds according to company standards, taking actions to encourage timely payments.
• Update account status records and collection efforts.

Required Qualifications

• Minimum of three years of customer-facing work experience in a similar role in the information technology sector, hospitality industry is a plus.
• Must have the ability to meet call and collection quotas, and report on collection activity and accounts receivable status.
• Must be familiar with billing and collection procedures and customer service best practices.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Uses new information or approaches to overcome major resistance or objections.
• Must possess excellent written and verbal communication skills, both technically and interpersonally in the English language.
• Exhibits openness to receiving and responding to constructive feedback.
• Clearly communicates timelines and expectations to team members, making decisions in a timely manner when the options are clear and there is little pressure or risk.
• Demonstrated aptitude to become proficient in and to meet and / or exceed job expectations operating with a willingness to learn and gain proficiency.
• Proven ability to understand and apply company resources in accordance with company policy, standards, and best practices.
• Must have a demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.
• Demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.