Accounting and Administrative Associate

Position Overview

The Accounting and Administration Associate at Gigawatt Operations Inc. dba Sol-up and its subsidiaries is responsible for managing critical functions related to solar financing, collections, customer relations, referral programs, and Return Merchandise Authorization (RMA) processing. This role plays a key part in supporting financial and operational efficiency and ensuring a high level of service in customer interactions and transaction accuracy.

Solar Financing Management

• Monitoring and managing solar financing applications, ensuring completeness and compliance with financing criteria.
• Liaising with financing partners to resolve application and funding issues.
• Tracking financing approvals and funding timelines, communicating progress to customers.

Collections Management

• Maintaining accounts receivable, following up on overdue payments, and maintaining positive customer relations.
• Implementing and managing collection strategies to reduce outstanding balances and minimize receivables aging.
• Generating and reviewing aging reports, providing status updates to the Accounting Lead.

Customer Relations

• Serving as a point of contact for customer inquiries regarding billing, payments, and financing.
• Addressing and resolving customer issues professionally, ensuring timely responses and accurate information.
• Collaborating with other departments to handle escalated customer concerns and ensure customer satisfaction.

Additional Tasks

• Managing business permits and licenses, tracking renewals and compliance.
• Preparing and issuing in-house checks for various business transactions.
• Preparation, filing, and tracking of mechanical liens and demand letters for collections and project management.
• Assisting with month-end and year-end close processes, including reconciliation tasks.
• Generating and maintaining reports on key financial and operational metrics.
• Supporting the Accounting Lead in implementing process improvements and maintaining compliance with policies.
• Performing other related duties as assigned to support the administration and accounting team.
• Assisting the CFO in implementing policies and procedures to improve efficiency and compliance.

Five-Star Skills Required

• Financial and Collections Acumen: Solid understanding of accounts receivable processes, collection strategies, and customer financing.
• Attention to Detail: High level of accuracy in processing financial transactions, referrals, and RMAs; ability to detect and correct discrepancies.
• Customer Service and Communication: Strong verbal and written communication skills for interacting with customers and internal teams; ability to handle inquiries and complaints professionally and tactfully.
• Organizational and Time Management Skills: Capable of managing multiple responsibilities, meeting deadlines, and prioritizing tasks effectively; strong organizational skills for accurate record-keeping.
• Problem-Solving and Adaptability: Skilled at identifying issues and implementing solutions; adaptable to changing processes or customer needs with a proactive approach.

Qualifications

• Education: Associate degree in accounting, Finance, Business Administration, or related field preferred.
• Experience: 2-3 years of experience in accounting, customer service, or administration.
• Skills: Familiarity with financing, collections, and customer service practices; proficiency in accounting software and Microsoft Office (Excel, Word, Outlook).
• Other: Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience: Experience with CRM software and solar financing processes; previous experience in collections or accounts receivable roles within a service-based organization.

Working Conditions

• Role: Office-based role with a minimum of 40 hours per week; additional hours may be required during peak periods.
• Customer Meetings: Occasional customer meetings may be required.

Compensation

Competitive salary based on experience and qualifications. Benefits package includes health insurance, retirement plans, and paid time off.