Account Svcs-Sr Mgr

Responsibilities

• Ensure clients derive maximum value from Verizon Connect platform products.
• Drive new Verizon Connect product expansion opportunities and collaborate with additional account team members.
• Effectively network an account from the executive level down to achieve successful execution of the customer’s strategy.
• Create and manage business outcome projects with multiple customer stakeholders.
• Understand and present industry best practices and the evolution of Verizon Connect product and platform functionality.
• Support and drive customer renewal processes to ensure continuity and a successful renewal outcome.
• Coordinate and conduct Quarterly Business Reviews, Executive Briefings, and various executive onsite meetings.
• Participate in weekly status calls and assist customers by managing projects to remove obstacles and resolve significant issues.
• Help develop and lead the customer’s Account Team and collaborate with peers to drive results.

Requirements

• Bachelor’s degree or equivalent work experience.
• Seven or more combined years of telematics, fleet safety, and software as a service work experience.
• Enterprise customer success or sales experience.
• Experience in a client-facing role and resolving operational problems.
• Experience managing and negotiating with internal and external organizations.
• Experience in complex contract negotiations.

Qualifications

• Skilled in problem-solving and customer relationship management.
• Ability to effectively communicate and present complex information to executives.
• Strong organizational and project management skills.
• Excellent interpersonal and communication skills.
• Proven track record of delivering results and meeting customer expectations.

Skills

• Telematics and fleet safety expertise.
• Software as a service (SaaS) experience.
• Customer success and sales experience.
• Strategic thinking and business acumen.
• Effective negotiation and contract management skills.

Benefits

Verizon offers a comprehensive benefits package including:

• Health and wellness benefits such as medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• A matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance and tuition assistance.
• Other incentives and rewards.

The salary range for the Illinois location(s) listed on this job requisition is $113,000.00 - $197,000.00, depending on the role and location. This is an incentive-based position with the potential to earn more.