Account Svcs-Sr Mgr

Responsibilities

• Ensure your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution.
• Identify and internally communicate new Verizon Connect product expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.
• Effectively network an account from the executive level down, in order to achieve successful execution of the customer’s strategy.
• Create and manage verifiable business outcome projects with multiple customer stakeholders.
• Develop a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs.
• Create and manage quarterly business reviews, executive briefings, and various executive onsite meetings.
• Coordinate and conduct weekly status calls.
• Support and drive the customer renewal process to ensure continuity and a successful renewal outcome.
• Provide feedback for the improvement of existing products and the development of future products.
• Help develop and be a leader within the customer’s Account Team. Collaborate with peers to drive results.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Seven or more combined years of telematics, fleet safety and software as a service work experience.
• Enterprise customer success or sales experience.
• Worked in a client facing role and resolved operational problems.
• Managed and negotiated with internal and external organizations.
• Complex contract negotiations.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Seven or more years of relevant work experience.
• Proven success in customer-facing roles.
• Experience in telematics, fleet safety, and software as a service.
• Strong negotiation and contract management skills.
• Excellent problem-solving and communication skills.

Skills

• Customer relationship management.
• Strategic planning and implementation.
• Project management.
• Business analysis and reporting.
• Telematics and fleet management expertise.
• Software as a service knowledge.
• Executive-level communication and presentation skills.

Benefits

Verizon offers a comprehensive benefits package that includes:

• Health and wellness benefits such as medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• A matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance and tuition assistance.
• Other incentives and rewards.

The salary range for the Illinois location(s) listed on this job requisition is $113,000.00 - $197,000.00, depending on the role and location.