Account Support Representative (DMC Collector)

Responsibilities

• Establish contact with debt settlement companies and/or attorneys to discuss delinquencies and the ability/willingness to pay, and to identify the appropriate repayment programs/options available to their consumers.
• Record accurate and detailed notes; update account status and card members’ information into the computer system.
• Manage a portfolio of delinquent accounts and monitor outstanding balances.
• Negotiate payment plans, settlements, or payoff deadlines that align with company guidelines and consumer circumstances.
• Maintain performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Perform other duties as assigned.

Requirements

• Strong communication and negotiation skills.
• Ability to manage multiple accounts and meet deadlines.
• Comfort with databases, account systems, and documentation.
• Problem-solving mindset with attention to detail.
• Experience in collections or customer service is helpful but not required.
• Above-average computer skills, especially in Excel.
• Ability to work in a fast-paced, changing environment.
• Ability to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Ability to operate a computer, phone, or equivalent device.
• Ability to complete a minimum of a 40-hour flexible workweek schedule.
• Ability to read and comprehend position-specific documents and correspondence.

Physical Qualifications

• Be able to lift five pounds or greater.
• Be able to sit 90% of the workday at times.
• Be able to bend at the waist and be mobile when needed.
• Be able to concentrate and use critical thinking.

Pay

The base hourly rate for this position is $20.00 per hour.

Schedule

This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match.