Account Support Representative - Corporate Benefits

About the role

Seeking a dedicated and detail‑oriented Account Support Representative to join a Corporate Benefits division. The role serves as a key point of contact for employer groups and their employees, providing high‑quality support for group insurance benefits, including eligibility, enrollment, claims inquiries, and policy administration.

Responsibilities

• Proposal and Quoting Support: Prepare, track, and manage Request for Proposal (RFP) documents; compile census data and other client materials for quoting; coordinate with carriers to obtain quotes based on specifications.
• Client and Carrier Service: Act as liaison between customers and insurance carriers to resolve issues, answer inquiries, process changes, and provide claims assistance; assist with enrollment processes and ensure timely follow‑up on pending or existing coverage.
• Account Administration and Reporting: Prepare and monitor key documents and reports, including renewal spreadsheets, benchmarking, claims reporting, and applications; maintain accurate records in the agency management system.
• Internal Coordination and Client Experience: Collaborate with the sales team to address claims issues, enrollment participation, and other account‑related matters; support client retention efforts and identify opportunities for value‑added products and services; assist with implementation and onboarding of client resources such as Zywave, AleraHR, and Alera Dashboard.
• Projects and Compliance: Manage assigned projects such as dependent audits and policy audits; ensure confidentiality of employee and employer data in compliance with HIPAA regulations.

Qualifications

• Associate’s degree in Human Resources, Business Administration, or a related field preferred.
• 2–3 years of relevant experience in benefits administration or insurance agency operations, or an equivalent combination of education and experience.

Compensation

Competitive salary based on experience and qualifications.

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and career growth.