Account Support Analyst
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. Job Summary: "The Best Teams are Created and Maintained Here." then Work Schedule:5 Days Onsite in Blue Bell, PA No Agency Resumes At This Time. Then Job Summary paragraph. We should not repeat job title as heading. We can include a short
for metadata like Work Schedule etc. We need sections: About the role (maybe from Job Summary). Responsibilities (Duties And Responsibilities). Requirements (Education And Experience). Qualifications maybe overlapping; but we can combine? The instruction: use headings for those categories if content exists. We have Education And Experience section; also list of skills etc. Could split into Requirements (education/experience) and Qualifications (skills). Also Skills maybe separate. We have "Key Performance Metrics" not a standard heading; maybe include under Responsibilities? Not required. We have Physical Demands/Requirements, Work Environment, Benefits description. We have Benefits: BrightView offers a suite... etc. So we can create Benefits section. Pay: not mentioned. Schedule: we have Work Schedule:5 Days Onsite in Blue Bell, PA. So we can create Schedule section with that. We must not include headings with filler like "commensurate with experience". Not present. We must remove boilerplate: EEO, E-Verify, etc. Also "This job description is subject to change..." maybe remove? It's not boilerplate? It's generic but maybe keep? It's not substantive? Might be considered boilerplate; safer to remove. Also "BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer." remove. Also "It’s Not Just a Team. It’s One BrightView." maybe tagline; could keep as part of About? Might be considered fluff but it's substantive? It's a tagline; maybe keep as part of About the role. We need to preserve all substantive information. So we keep details about duties, responsibilities, education/experience, skills, benefits, schedule, physical demands, work environment maybe as separate sections? But we only have headings list; we could put physical demands under Requirements? Not ideal. Could create a section "Working Conditions" but not in list; we must only use those headings. So we may need to fit physical demands and work environment into existing sections like Responsibilities or Requirements? Might be better to create a section "Requirements" for education/experience and also include physical demands there? Or we could create a separate section "Qualifications" for skills and include physical demands there? The instruction: Use headings for those categories if content exists. It doesn't forbid adding other headings not in list? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings; likely we should only use those. So we need to map all content into those categories.
Thus:
- About the role: includes job summary paragraph and maybe tagline.
- Responsibilities: duties and responsibilities list.
- Requirements: Education And Experience (including degree, experience, contract reading, CRM proficiency, Excel, communication, self-starter, curiosity, etc.)
- Qualifications: maybe Key Performance Metrics? Not exactly. Could be "Key Performance Metrics" but not in list. Could treat as part of Responsibilities? Or we could skip Qualifications if no specific content.
- Skills: maybe list of skills like proficiency in CRM, MS Office, Excel, communication, etc. But those already in Requirements. Could split: Requirements = education/experience; Skills = technical and soft skills.
- Benefits: benefits description.
- Pay: none -> omit.
- Schedule: work schedule.
We also have Physical Demands/Requirements and Work Environment; we could fold into Requirements or Skills? Probably Requirements (since they are job requirements). We'll include them under Requirements as bullet points.
We must not invent content. So we need to ensure we don't add false info.
Let's extract details:
Job Summary paragraph: "The Best Teams are Created and Maintained Here." plus maybe "Work Schedule:5 Days Onsite in Blue Bell, PA No Agency Resumes At This Time" is separate.
Job Summary: "The Account Support Analyst operates as an active strategic partner to support the renewal of client accounts. The Analyst plays a pivotal role in coordinating administrative functions across our regional branches. This role is the heart of the account management administration process, ensuring a seamless journey from initiation to completion. This role reports to the Director of Account Support."
We'll combine first sentence with tagline? We'll put About the role: includes tagline and job summary.
Responsibilities list (from Duties And Responsibilities):
- Analyze data of upcoming renewals and proactively contact branch teams to support the process
- Partner with branch teams to shepherd new renewal & amendment opportunities through their lifecycle utilizing BV CRM platform, Salesforce
- Analyze data and deliver reports as well as other requested information to stakeholders
- Review book of business and current client contracts in assigned areas
- Support price increases as it relates to annual branch job reviews
- Develop and maintain relationships with key partners throughout the business
- Keep up to date and help to refine key team processes
- On an ongoing basis, assess the CRM system and process for improvements and efficiencies. Partner with IT on any improvements that require coding changes and assist with script testing and rollout as appropriate
- Manage rejections by both legal and centralized billing; escalate issues when appropriate
- Ensure awareness of and compliance with master data governance guidelines
- Duties and responsibilities may be added to or modified as deemed necessary (maybe we can keep as note)
Key Performance Metrics: Number of renewals completed per month (could be under Responsibilities or separate but we can include as a bullet under Responsibilities maybe).
Education And Experience:
- Bachelor’s Degree or equivalent work experience preferred
- Minimum of 1 year of hands-on experience in roles such as: account management, sales support, CRM Administrator, or related fields (preferred)
- Ability to read and understand language in contracts
- Proficiency in CRM software (e.g., Salesforce, Zoho Desk) and MS Office applications
- Hands-on experience in Excel
- Keen attention to detail and accuracy in data handling and reporting
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both technical and non-technical teams
- A self-starter with an ability to anticipate, multitask, and prioritize workload with minimal supervision in a fast-paced and quickly evolving environment
- Have natural curiosity and thrive in answering business questions with data and metrics
- Passionate about scalable and future-proof processes, systems, and analytics
Physical Demands/Requirements:
- Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
- Position is sedentary; must be able to remain in a stationary position for a majority of the time
- Operates in an office environment and requires in-person presence
- Position travels an estimated 10% of the time in and out of state
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
Work Environment:
- Work is conducted in a professional office environment, with a collaborative and dynamic team setting, and requires in-person presence
Benefits:
- BrightView offers a suite of health, wellness, and financial benefits to full-time team members.
- Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year.
- Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance.
- A detailed benefits package will be provided during the interview process.
Schedule:
- Work Schedule:5 Days Onsite in Blue Bell, PA
- No Agency Resumes At This Time (maybe metadata)
We should not include "No Agency Resumes At This Time" as heading; we can put in a short p under Schedule or maybe as a note.
We must not include boilerplate: EEO, E-Verify, "This job description is subject to change at any time.", "BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.", "It’s Not Just a Team. It’s One BrightView." maybe we can keep tagline? It's not boilerplate but it's a slogan; could keep in About.
Now produce HTML:
About the role
The Best Teams are Created and Maintained Here. The Account Support Analyst operates as an active strategic partner to support the renewal of client accounts. The Analyst plays a pivotal role in coordinating administrative functions across our regional branches. This role is the heart of the account management administration process, ensuring a seamless journey from initiation to completion. This role reports to the Director of Account Support.
Responsibilities
- Analyze data of upcoming renewals and proactively contact branch teams to support the process
- Partner with branch teams to shepherd new renewal & amendment opportunities through their lifecycle utilizing BV CRM platform, Salesforce
- Analyze data and deliver reports as well as other requested information to stakeholders
- Review book of business and current client contracts in assigned areas
- Support price increases as it relates to annual branch job reviews
- Develop and maintain relationships with key partners throughout the business
- Keep up to date and help to refine key team processes
- On an ongoing basis, assess the CRM system and process for improvements and efficiencies; partner with IT on any improvements that require coding changes and assist with script testing and rollout as appropriate
- Manage rejections by both legal and centralized billing; escalate issues when appropriate
- Ensure awareness of and compliance with master data governance guidelines
- Key performance metric: number of renewals completed per month
- Duties and responsibilities may be added to or modified as deemed necessary
Requirements
- Bachelor’s Degree or equivalent work experience preferred
- Minimum of 1 year of hands-on experience in roles such as: account management, sales support, CRM Administrator, or related fields (preferred)
- Ability to read and understand language in contracts
- Proficiency in CRM software (e.g., Salesforce, Zoho Desk) and MS Office applications
- Hands-on experience in Excel
- Keen attention to detail and accuracy in data handling and reporting
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both technical and non-technical teams
- A self-starter with an ability to anticipate, multitask, and prioritize workload with minimal supervision in a fast-paced and quickly evolving environment
- Have natural curiosity and thrive in answering business questions with data and metrics
- Passionate about scalable and future-proof processes, systems, and analytics
- Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers
- Position is sedentary; must be able to remain in a stationary position for a majority of the time
- Operates in an office environment and requires in-person presence
- Position travels an estimated 10% of the time in and out of state
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
Skills
- Proficiency in CRM software (e.g., Salesforce, Zoho Desk) and MS Office applications
- Hands-on experience in Excel
- Strong verbal/written communication and