Account Supervisor (Marketing/Advertising/Creative Agency)

Responsibilities

• Manage and oversee the daily work of assigned accounts, ensuring that all projects are executed flawlessly, on time, and within budget.
• Serve as the liaison and primary contact for the client and agency team for assigned accounts, lead all communications, including guiding, advocating and supporting both sides of the relationship.
• Lead accounts, communication and projects independently with key oversight from leadership when needed
• Proactively alert the team and address potential hurdles in projects and client relationships, including budget, timeline, resource and expectation management.
• Develop and manage project briefs, timelines and budgets, ensuring all stakeholders know key information, milestones and deadlines.
• Learn the clients and brands inside and out (business overview, product or service lines, locations, and the competitive landscape).
• Serve as a trusted resource and advisor for the client, developing strong relationships and providing strategic guidance aligned to their business and goals, all in a high quality and timely manner.
• Partner with the strategy, creative, PR, content and production teams to ensure that all projects are executed based on the client's strategic objectives, goals and brand requirements.
• Review all work prior to delivery to the client, including strategic alignment, proofreading, and checking that all client requirements and/or changes have been addressed.
• Recognizes and acts on opportunities to support client’s business goals and challenges; upsell new projects and Motion’s other service offerings
• Effectively presents strategic plans, creative concepts and other key agency initiatives to client, including leadership when needed.
• Develop and lead client presentations, including planning sessions, creative presentations, and business reviews.
• Research, learn and share industry trends and competitive landscape for clients and projects.
• Oversee financial responsibilities for owned accounts, including estimates, contracts, invoicing, forecasting and profit/loss.
• Demonstrate resourcefulness, sound decision-making, and strong problem-solving capabilities.
• Participate in new business opportunities when available.

Qualifications

• Bachelor’s degree in marketing, communication, business, or a related field.
• 6+ years of experience in account management or client service at a marketing agency.
• Strong communication, problem-solving and presentation skills, including advocating on behalf of the client and agency, when needed.
• Ability to lead a cross-functional team in a collaborative environment.
• Experience managing paid media (digital and traditional) strategy, reporting and optimization is preferred.
• Experience in healthcare, including branding or content creation is a plus.
• Experience utilizing a project management program like Asana is desirable.