Account Supervisor, Employee Engagement

About the role

Zeno Group is an integrated communications agency focused on strategic communications for clients across various industries. We are known for our innovative approach and have won numerous awards, including PRWeek U.S. Outstanding Large Agency of the Year, PRWeek Purpose Agency of the Year, and others.

Responsibilities

• Help develop and execute employee engagement, internal communications, and change management programs for leading organizations.
• Support strategies that help clients inform, engage, and inspire employees while driving business and organizational objectives.
• Shape client programs, manage integrated workstreams, and help organizations navigate change through meaningful communications and engagement strategies.

Requirements

• 5+ years of experience in communications, employee engagement, internal communications, change management, or related fields within an agency or other fast-paced environment.
• Experience developing communications programs that support employee engagement, organizational change, and business objectives.
• Strong writing, editing, and presentation skills, with the ability to create compelling content for a variety of employee and leadership audiences.
• Strong project management skills with experience managing multiple workstreams, timelines, and priorities.
• Experience conducting communications research and applying insights to program development.
• Understanding of internal communications channels, engagement platforms, and employee listening tools.
• Experience managing client relationships and contributing to communications planning and business objectives.
• Strong presentation and communication skills with experience presenting to clients and internal stakeholders.
• Experience mentoring junior team members and contributing to a collaborative team environment.
• Curiosity about emerging trends, technologies, and best practices in employee engagement, internal communications, and organizational change.

Qualifications

• Experience supporting large-scale organizational change initiatives.
• Familiarity with employee engagement and listening platforms such as Qualtrics, SocialChorus, Firstup, or similar tools.
• Experience supporting executive and leadership communications programs.
• Experience working on integrated communications programs that span internal and external audiences.

Skills

• Strategic thinking and hands-on execution skills.
• Ability to translate business objectives into effective communications solutions.
• Strong writing, editing, and presentation skills.
• Project management and multi-tasking abilities.
• Research and analysis capabilities.
• Effective communication and collaboration skills.
• Mentoring and leadership qualities.
• Interest in and understanding of emerging trends and technologies.

Benefits

• Pay Range: $80,000 - $100,000 USD/yr.
• Flexible vacation, paid holidays, and self-care time.
• 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance, and free access to a certified financial coach.
• Unique ZenoFit program providing a monthly allowance for personal activities.
• Health, dental, and vision insurance with prescription plans.
• Be Kind to Your Mind program offering a paid subscription to Headspace and access to mental health services.
• Employee resource groups fostering community and support.

Pay and Schedule

The pay range for this role is $80,000 - $100,000 USD/yr., with the actual pay position based on various factors including experience, qualifications, certifications, performance, and business needs.

Schedule

Hours are typically full-time, with occasional evening and weekend work required for client meetings and events.