Account Supervisor, Employee Engagement

About the Role

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients.

Responsibilities

• Employee Engagement & Internal Communications Strategy: Help develop and execute employee engagement and internal communications programs that strengthen culture, improve employee experiences, and support organizational change and business priorities.
• Change Management Communications: Support change communications initiatives that help employees understand, adopt, and embrace organizational change.
• Research, Insights & Strategic Planning: Conduct communications research, analyze findings, and help translate insights into recommendations that inform communications strategies and programs.
• Content Development & Communications Execution: Draft and manage a range of communications materials, partnering with senior team members to develop content that engages employees and supports business objectives.
• Client Management & Strategic Guidance: Serve as a trusted day-to-day client contact, helping manage project execution, providing recommendations, and supporting successful delivery of client programs.
• Team Leadership & Collaboration: Support and mentor junior team members, helping ensure work is delivered thoughtfully, accurately, and on time while supporting team success.

Requirements

• 5+ years of experience in communications, employee engagement, internal communications, change management, or related fields within an agency or other fast-paced environment.
• Experience developing communications programs that support employee engagement, organizational change, and business objectives.
• Experience translating business objectives into effective communications solutions.
• Strong writing, editing, and presentation skills, with the ability to create compelling content for a variety of employee and leadership audiences.
• Strong project management skills with experience managing multiple workstreams, timelines, and priorities.
• Experience conducting communications research and applying insights to program development.
• Understanding of internal communications channels, engagement platforms, and employee listening tools.
• Experience managing client relationships and contributing to communications planning and business objectives.
• Strong presentation and communication skills with experience presenting to clients and internal stakeholders.
• Experience mentoring junior team members and contributing to a collaborative team environment.
• Curiosity about emerging trends, technologies, and best practices in employee engagement, internal communications, and organizational change.
• Collaborative, adaptable mindset with a passion for solving problems and delivering meaningful work.

Preferred Qualifications

• Experience supporting large-scale organizational change initiatives.
• Familiarity with employee engagement and listening platforms such as Qualtrics, SocialChorus, Firstup, or similar tools.
• Experience supporting executive and leadership communications programs.
• Experience working on integrated communications programs that span internal and external audiences.

Pay

Pay Range: $80,000 - $100,000 USD/year. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

Benefits

• A variety of medical, dental, and vision insurance with prescription plans, as well as short and long-term disability.
• Mental health support through the Be Kind to Your Mind program, including a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program.
• Employee resource groups that build communities for sharing and support.
• Generous vacation, paid holidays, and self-care time.
• Financial wellness support including a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance, and free access to a certified financial coach.
• ZenoFit program providing a monthly allowance to fund activities that bring personal joy and promote health.