Account Strategist

About Our Client:The organization operates within the event and software-as-a-service (SaaS) industry, addressing challenges related to customer retention, renewals, and account growth. It supports clients by enabling successful platform adoption and identifying opportunities for increasing value over time, thereby facilitating revenue growth and enhancing customer success. About the Opportunity:The ACCOUNT STRATEGIST role is focused on managing and expanding a portfolio of core client accounts. This position is responsible for driving retention, renewals, and revenue growth through strategic account management and close collaboration with customer operations. The role is critical in fostering client satisfaction, identifying growth opportunities, and ensuring alignment between client goals and product capabilities. Responsibilities:Manage and grow a portfolio of core clients to ensure satisfaction, retention, and expansion.Serve as a trusted advisor by understanding client objectives and aligning them with product offerings.Analyze account health metrics to anticipate risks and implement retention strategies.Forecast renewals, negotiate contracts, and drive upsell, cross-sell, and referral opportunities.Prepare data-driven account plans to demonstrate ROI and identify growth areas.Communicate product knowledge and develop solutions to client challenges.Maintain professional and empathetic customer interactions.Keep detailed records of customer communications and feedback.Maintain regular communication throughout the renewal cycle.Support live events, customer calls, or presentations as needed. Requirements:1-3 years of experience in account management, strategic management, or growth-oriented client-facing roles.Proven ability to grow or retain client accounts.Strong interpersonal, verbal, and written communication skills.Organized and detail-oriented with the ability to manage multiple accounts and priorities.Empathy and compassion in client interactions.Proactive problem identification and solution brainstorming.Proficiency with G-Suite products, Intercom, Asana, and Slack.Familiarity with CRM tools such as Salesforce or HubSpot and a data-driven approach to decision-making.Experience in the event or SaaS industry is a plus. Pay Range and Compensation Package:Base salary of $65,000 with benefits.Semi-annual bonus tied to renewals and expansion.Final offer determined by candidate experience and expertise.Position is fully remote. Benefits & Perks:Flexible schedule.Unlimited paid time off.Fully remote work.Comprehensive health insurance.Vision and dental insurance.Group life insurance.Quarterly employee bonuses.Annual company retreat.Potential access to customer events.Company-provided laptop and office supplies. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.