Account Specialist - Transportation

About the role

The ideal candidate will join TrueNorth’s Transportation team in Cedar Rapids, IA, as an Account Specialist. This position requires strong customer service and call-handling experience, along with the ability to manage high call volumes and navigate multiple systems.

Responsibilities

• Answer incoming calls professionally and efficiently, handling an average of 40-60 calls per day to support client service needs
• Maintain quality customer service with clients daily by providing consistent, timely and accurate service
• Maintain and update client management systems as necessary
• Manage requests such as processing applications, making policy changes, etc.
• Create and send proof of insurance for clients, lienholders, and other interested parties
• Increase industry and job knowledge as measured by attendance at continuing education, attaining, or updating designations, and participation in other agency training offerings
• Build and maintain strong, long-lasting relationships with clients, both internal and external
• Meet new and renewal or project deadlines as set between you and your Leader
• Organize time in advance so all work and projects are completed on time and with appropriate content and organization
• Demonstrate the ability to expand knowledge by assuming new responsibilities in the department or working on department projects
• Maintain confidentiality of client and company information

Requirements

• A high school diploma or GED
• Two or four-year degree preferred
• Experience managing high call volumes or similar workload required
• One year of customer service experience preferred
• Experience in the insurance industry preferred
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions

Credentials

• High school diploma or GED required
• One year of customer service experience preferred
• Experience in the insurance industry preferred
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions

Skills

• Excellent verbal communication and phone skills
• Self-motivated individual with a growth mindset who thrives in a fast-paced, changing environment
• Strong work ethic and commitment to professionalism and confidentiality
• Collaborative team player
• Willingness to learn new skills and new industries
• Ability to multitask
• Strong organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work well independently

Benefits

• Annual Bonus
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Contributions
• Responsible Time Off (RTO)
• Paid Volunteer Time Off and Donation Match Program
• Tuition reimbursement and paid certifications, licenses, designations
• Employee Assistance Program (EAP) and wellness program with financial incentives
• Hybrid Work Schedule
• $3,000 Referral Bonus

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture. TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!