Account Specialist (Onboarding)

About the role

The Account Specialist will join the Remote Activations Team and play a key part in onboarding single store locations, conducting onboarding, training, and managing accounts within their first 30 days post-activation. The goal is to promote maximum usage of the product while supporting company growth (activations).

Responsibilities

• Manage onboarding and activation for single store locations
• Review account performance and revenue data; develop and implement strategies to increase usage and ROI
• Execute day-to-day responsibilities associated with Remote Activation Accounts
• Maintain weekly and monthly activation and usage targets as designated by the leadership team
• Identify gaps within processes and resolve them efficiently and in a timely manner
• Ensure compliance with company standards and procedures
• Take on variable, rotating duties as assigned

Requirements

• Excellent verbal & written communication and facilitation skills
• Experience in leading and training accounts
• Strong interpersonal skills and a proven ability to work collaboratively with others
• Self-motivated, intelligent, go-getter, ambitious individual who is hungry for success
• Highly efficient and organized
• Proven experience in putting together business plans and data analysis
• Proficient in Google Suite and Salesforce
• Sales experience a plus

Benefits

• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team-based strategic planning and ownership of deliverables

Pay

We are targeting an hourly rate of $28 to $30 for this role. This role also qualifies for a quarterly bonus. This role will also be granted company equity via stock options.

Schedule

Hybrid in our Westwood Office: 4 days on-site; 1 day remote