Account Specialist, Automotive Refinish

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products and add dimension and beauty with colorful finishes. Our vast portfolio of brands supports everything from modernizing infrastructure to enabling the next generation of electric and autonomous vehicles.

About the role

This fully remote role requires a local presence in southern California to allow for onsite visits to customer sites. The Account Specialist, Automotive Refinish is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the regional sales team, the Account Specialist will partner with coatings customers to foster their long-term success by ensuring all elements of the business agreement are delivered.

Responsibilities

• Act as primary point of contact for identified customers and build strong, collaborative relationships
• Understand key elements of the business agreement with each customer
• Develop and execute account plans capturing the product, color, and services needs of the customer
• Understand and accurately communicate the values and benefits of Axalta product, color, and services
• Engage the appropriate resources to meet the unique needs of each customer
• Maintain an organized communication approach with a regular customer call schedule and clearly document customer interactions in SalesForce (SFDC)
• Follow up on issues in a timely manner and identify process improvements to alleviate roadblocks facing the customer
• Effectively prioritize tasks and contribute to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
• Provide support on standard operating procedures (SOPs) and ensure customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
• Lead paint conversion efforts and solicit distribution resources to support the customer
• Maintain accurate account information and contact data in SalesForce (SFDC)
• Utilize appropriate technological resources (SharePoint, Salesforce, MS Office, etc.) to further individual productivity and enhance communication with co-workers and customers

Requirements

• Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience
• Strong knowledge of the collision repair, commercial transportation, and industrial business environment as well as distribution fundamentals
• Working knowledge of Axalta’s core product lines and repair shop business fundamentals
• Ability to identify customer needs and respond quickly to effectively resolve problems using a collaborative approach
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions
• Professional demeanor at all levels of the organization, considering how actions affect customers
• Strong team player who actively seeks opportunities to support territory activities and meet customer needs
• Effective written and oral communication skills
• Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)
• Willing and able to travel up to 50% of the time
• Valid Driver’s License required

Pay

The expected compensation range for this position is $80,000 - $100,000 plus 30% sales incentive compensation annually. The actual offer will be determined by the candidate’s qualifications, years of experience, skillset, and geographic location.

Benefits

This role is eligible for benefits such as health insurance and paid time off.