Account Specialist

Job Summary

The Account Specialist is responsible for developing and implementing sales strategies to grow the company’s customer base and increase revenue. They identify and pursue new sales opportunities, build and maintain relationships with existing clients, and present products or services to potential customers.

Responsibilities

• Lead Generation: Identify potential leads through market research and networking
• Cold calling and emailing to reach out to prospects
• Qualify leads and schedule appointments with potential customers
• Customer Outreach: Build relationships with existing and potential customers
• Follow up with previous customers to maintain their business
• Respond to customer inquiries and provide product information
• Conduct product demos and presentations for interested customers
• Create and deliver compelling sales presentations to potential customers
• Customize presentations to address specific customer needs
• Highlight product features and benefits to showcase value
• Effectively communicate pricing and negotiate deals
• Track and analyze sales data to identify trends and opportunities
• Prepare sales reports and provide updates to management
• Made recommendations for improving sales strategies
• Maintain and nurture relationships with current customers
• Identify opportunities for upselling and cross-selling
• Monitor customer satisfaction and address any issues or concerns
• Collaborate with other departments to ensure customer needs are met
• Order Processing: Accurately enter and process orders from customers
• Work closely with logistics and shipping departments to ensure timely delivery
• Communicate order updates and any potential delays to customers
• Handle order changes and returns
• Customer Service: Provide exceptional customer service and support
• Address and resolve customer complaints or issues
• Maintain a positive and professional attitude at all times
• Ensure customer satisfaction and retention
• Product Knowledge: Develop a thorough understanding of company products and services
• Stay updated on industry trends and competitors' offerings
• Continuously learn and adapt to new product releases and updates

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience
• Knowledge of mechanical and pumping designs; hydraulic, pneumatics, water flow, diesel, gas, and electric motors in related field of pumps, pumping systems preferred
• Strong analytical skills with the ability to interpret complex data
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems)
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively with cross-functional teams
• Strong negotiation and closing skills
• Knowledge of market research and competitive analysis techniques
• Ability to develop and implement sales strategies and plans

Benefits

• Paid Volunteer Program, Xylem Watermark
• Inclusive environment free from discrimination or harassment
• Equal Employment Opportunity (including disability and veterans)
• Affirmative Action workplace