Account Specialist

About the role

Become a key player in our Commercial Order Management team. You'll provide exceptional service to internal and external customers, ensuring their needs are met efficiently and effectively.

Responsibilities

• Point of contact for assigned commercial business accounts in managing all aspects of the order process.
• Gather and analyze data to process orders and update existing orders promptly.
• Manage high-volume communication with customers and other departments.
• Ensure orders are accurate and communicate product or procedure changes.
• Present order information and reports to internal and external departments.
• Liaise between Customer, Sales, Supply Chain, and Plants to address customer/product issues.
• Follow up on customer satisfaction through calls and emails.
• Provide alternate product options and communicate scheduled ship date changes.
• Maintain customer contact information and handle returned material requests.
• Assist with special projects and perform overtime as needed.
• Participate in alternative workplace and laptop programs for business continuity.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• Minimum of 3 years related Customer Service experience
• Inbound/Outbound phone experience
• Order Entry experience

Qualifications

• Excellent verbal and written communication skills
• Advanced ability to multitask
• Advanced problem-solving and critical thinking skills
• Advanced time management skills
• Advanced follow-through skills

Skills

• Advanced telephone techniques
• Intermediate level proficiency in MS Office and Google Suites
• Intermediate math skills

Benefits

• Base salary and/or rate of pay range: $52,000 - $71,500
• Health insurance options including medical, dental, and vision
• Family-Building benefits
• Robust 401K plan with employer match
• Professional growth and development programs
• Competitive salary, benefits, 401k, and vacation packages