Account Specialist - $23/hr + Monthly Incentive

About the role

Join Sallie Mae to become a champion for all students. We're on a mission to empower students as they navigate their higher education journey.

Responsibilities

• Make and receive customer calls to address overdue accounts and discuss repayment options.
• Provide exceptional service while encouraging customers to make payments on their past due accounts.
• Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

Qualifications and Skills

• Demonstrate empathy while being assertive to achieve the required outcome.
• Meet and exceed quality goals, compliance regulations, and productivity targets individually and in a team environment.
• Show strong interpersonal, communication, and listening skills.
• Build meaningful relationships with customers by offering repayment programs and gathering information about their financial situations.
• Display excellent negotiating, probing, influencing, and resourcefulness skills.

Pay and Benefits

This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance. Compensation details are subject to change.

Professionalism: Serve as the welcoming and friendly voice for our customers.

Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction.

Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite.

Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days.

The first 90 days of employment require working in the office with a schedule of 8 a.m. – 5 p.m. Monday through Friday. Shifts are based on performance rankings and can be selected through a bid process every 6 months. Available shifts are: 8am-5pm, 10am-7pm, and 12pm-9pm (employees working the evening shift receive a 15% shift differential).

Must be flexible to work some Saturdays.

Education & Experience: Experience in customer service and/or collections-related roles. A high school diploma or equivalent, with some college coursework in business-related fields preferred.

What We’re Looking For

Next Start Date: October 13, 2026

Professionalism

Serve as the welcoming and friendly voice for our customers.

Energetic and Driven

Bring enthusiasm and a positive attitude to every interaction.

Tech Savvy

Possess basic computer skills and experience with the Microsoft Office Suite.

Flexible Work Environment

Ability to work in the office with the flexibility to work from home on some days.

Compensation

This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance. Compensation details are subject to change.

Qualifications and Skills

• Demonstrate empathy while being assertive to achieve the required outcome.
• Meet and exceed quality goals, compliance regulations, and productivity targets individually and in a team environment.
• Show strong interpersonal, communication, and listening skills.
• Build meaningful relationships with customers by offering repayment programs and gathering information about their financial situations.
• Display excellent negotiating, probing, influencing, and resourcefulness skills.

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays, and 12 Federal Holidays observed
• Support for financial wellbeing and retirement (401k with employer match)
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more
• Employer-paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services, and Wellness program with financial incentives
• Tuition reimbursement and family scholarship programs
• Career development and training opportunities

Equal Opportunity Employer

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status, or any other characteristic protected by federal, state, or local law.