Account Servicing Associate (Total Loss) - (260000FI) - Plano, TX

This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

About the role

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

Responsibilities

• Process account servicing requests, including but not limited to title processes, vehicle protection product (VPP) cancellations, total loss claims, and/or lease buyout transactions, in accordance with established SLAs.
• Respond to emails and resolve escalated account issues within designated timeframes, using a customer-centric approach to ensure a positive experience.
• Ensure productivity, quality, and compliance standards are consistently met.
• Prepare, send, and archive documentation in alignment with HCA policies and procedures.
• Make required outbound calls to customers, dealers, or third-party contacts to support account servicing activities.

Requirements

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.
• Auto finance experience a plus.
• High School diploma or GED.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self-motivated, professional demeanor, and self-starter.
• Ability to multitask and follow workflow processes for assigned job duties.
• Must be able to successfully operate in a fast paced and team environment.
• Must adapt well to change, possess a high level of agility and successfully adjust to changing priorities.
• Ability to work well under pressure and meet deadlines.
• Proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Work Environment

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at-home and office environment.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
  • Associate / Sr. Associate: $350
  • Manager / Sr. Manager: $600
  • Director: $800
  • Executive Director: $900
  • VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

Pay

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

Minimum Salary: $39,088.00

Maximum Salary: $58,632.00

Location: Plano, Texas