Account Servicing Administrative Assistant I

About the role

This position handles daily duties and projects for the Account Servicing department and provides additional administrative support to other departments as needed.

Responsibilities

• Perform administrative department responsibilities including conducting account research, processing customer requests, entering data into the loan servicing system, sorting and distributing inbound and outbound mail correspondence.
• Accurately and efficiently upload documents into the system of records.
• Review and respond to emails and inquiries related to loan balances, payoffs, and appropriate decisioning.
• Assist with cross-training administrative staff on tasks as assigned.
• Follow policies and procedures to complete tasks accurately and on time.
• Correspond with title companies for subordination requirements.
• Conduct facility assignments including greeting visitors and staff, handling accommodations for on-site visitors, maintaining an organized office environment, and providing general information and assistance.
• Provide backup for other Administrative Assistants as needed.
• Other duties as assigned by management.

Must be able to take direction, work well with others, work under the stress of deadlines, concentrate and perform accurately, and react to change productively.

Requirements

• High school diploma/GED equivalent.
• 2 years of office/customer service experience.
• Strong typing skills.
• Strong attention to detail.
• Professional phone presence and excellent verbal and written communication skills.

Schedule

Onsite Monday–Friday, 8:00 AM to 5:00 PM with a one-hour lunch or 8:30 AM to 5:00 PM with a half-hour lunch.