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Jobs · OTHR · Maryland

Account Services Support Representative (Part-Time)

MECU Credit Union · Baltimore, MD · 1 mo ago
OTHR$15–$19.62/hrPart-time

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. Founded in 1936, MECU seeks service-oriented professionals who will champion its members, treat everyone with respect, assist members and co-workers, and help the community thrive.

Work Schedule

This position is part-time, working Monday through Friday from 8:30 AM to 2:00 PM, Thursday from 8:00 AM to 2:00 PM, and one day remotely each week.

Position Summary

Projects a professional company image through mail correspondence and website email responses. Provides administrative support to Call Center staff. Manages data in spreadsheets and reports. Enters Centrix disputes and mails 30-day letters when necessary. Assists with maintaining and updating the department procedure manual. Establishes secondary account relationships and processes CD maturity instructions. Works closely with Call Center staff to enhance the member experience and meet service expectations. Must demonstrate excellent verbal and written communication skills.

Qualifications / Essential Functions

  • Ability to multi-task and operate in a fast-paced environment
  • Demonstrated administrative skills and ability to work with details
  • Must display proven PC skills
  • Must demonstrate excellent verbal and written communication skills
  • Must be results-oriented and well-organized

Compensation

Salary range per hour, depending on experience and qualifications: $15.00 - $19.62

Benefits at MECU Credit Union

  • Medical, Dental, and Vision Coverage
  • 401(k) Plan with Employer Match
  • Company-Paid Insurance (Short-term, Long-term Disability, Life)
  • Tuition Assistance
  • Employee Assistance Program (EAP)
  • Parking Discounts
  • Long-Term Care Insurance
  • Time Off (Annual, Sick Leave, Safe Leave)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity/Affirmative Action Employer

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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