Account Services Associate

Essential Duties and Responsibilities

• Prepares reports from various sources and inputs data.
• Processes new debit card applications, orders cards, and maintains customer ATM files.
• Process customer card disputes, fraud watch reporting, etc.
• Orders customer checks and pays invoices.
• Placed holds on accounts for uncollected funds.
• Maintains customer accounts.
• Check back maintenance processes for accuracy.
• Uploads accounts to core processor.
• Exception tracking.
• Maintain electronic filing systems for customer and Bank documents.

Qualifications

• Education and/or Experience: A High School Diploma is required, college education would be preferred. Three to seven years banking or related experience would be preferred.
• Ability: To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Skills: Ability to read, analyze, and interpret technical procedures and/or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from other employees, customers and the general public. Ability to calculate basic math figures and amounts. Ability to apply concepts of basic algebra and geometry. To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer and Microsoft Office software.
• Physical Demands: The position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.