Account Service Representative

General Converting was founded in 1982 and fosters a collaborative work environment where every member plays a vital role in exceeding customer and company expectations. We hire smart, creative, and hard-working individuals that contribute their time and talent to building partnerships with external and internal customers. We utilize the latest technology in all aspects of the business to deliver high-quality and cost-effective packaging solutions. General Converting is committed to providing safe, high-quality food packaging solutions that meet or exceed customers' expectations and regulatory requirements through our Food Safety and Quality Program, which includes measurable objectives, employee training, and development.

About the role

The Account Service Representative will be the vital link between our customers, the sales team, and production staff—ensuring projects move efficiently from order to delivery. You’ll manage customer accounts, prepare and process job specifications, and help guarantee that every product meets expectations for quality, timing, and cost.

Responsibilities

• Act as the main communication hub between customers, sales, and internal teams.
• Prepare and communicate job bag requirements and customer information to production and quality teams.
• Enter and maintain job work order, specification sheets, and releases in the Encore system.
• Maintain and organize customer assets (samples, files, structures, etc.).
• Assemble job bags with work order and customer assets.
• Assist with new product introductions and business meetings.
• Facilitate the resolution of product complaints and serve as a liaison between customers and manufacturing.
• Support graphics and structure approvals when needed.
• Ensure compliance with company policies and maintain accurate, retrievable records.
• Manage inventory reports for customers as needed.
• Provide clarification and insight into customer expectations.
• Visit customer locations as required.
• Perform other tasks as assigned by the supervisor.

Qualifications

• Associate degree required; Bachelor’s degree preferred—or equivalent experience.
• Proficiency in Microsoft Excel; familiarity with Encore systems.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Experience in folding cartons, printing, or manufacturing customer service preferred.
• Detail-oriented, accurate, and comfortable working in a fast-paced environment.

Schedule

Monday through Friday, 9:00 AM – 5:00 PM

Benefits

• Medical, Dental, Vision
• PTO
• Paid Leave
• 401k
• HSA
• Life Insurance