Account Service Representative

About the role

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow. As an Account Service Representative, you’ll be on the front line of C Spire’s customer experience in one of our retail locations. You’ll join an elite, sales-focused team that thrives on exceeding goals and winning together. With top-tier benefits, uncapped commission, and career growth opportunities, this role is tailor-made for talented and driven professionals who are passionate about technology and customer service.

Responsibilities

• Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities—averaging over $50,000 annually in total compensation.
• Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.
• Deliver exceptional customer service with integrity and enthusiasm in every interaction.
• Contribute to a high-performing team that is laser-focused on dominating the telecommunications industry.
• Leverage C Spire’s investment in your future—advance through our management training programs or grow where you are with ongoing retail development support.
• Represent the C Spire brand with professionalism, passion, and drive.

Qualifications

• One year of customer service or sales experience or a bachelor’s degree or equivalent.
• Excellent communication skills.
• A passion for technology and a commitment to staying current on new devices and plans.

We will give special consideration to candidates who have:

• Two or more years of experience in sales or in a customer-facing, fast-paced retail environment.
• A proven track record of hitting goals and advancing professionally.

Requirements

Must be able to work a full-time, irregular schedule that includes some evenings and Saturdays. Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing a computer screen. Complimentary wireless service and device available to team members in our wireless footprint.

Benefits

• Competitive Compensation Package
• Blue Cross