Account Service Executive, SDG

Responsibilities

• Cultivate relationships with assigned Season Ticket Holders to maximize renewal percentages
• Make proactive efforts to personally contact (by phone or in person) all ticket holders as assigned by Manager
• Meet or exceed renewal goals set forth each season by providing outstanding personal service to each ticket holder, review the renewal status of each account, and take correct action; encourage ticket holders to upgrade their plans and/or add seats to their accounts when buying behaviors indicate a potential benefit to the ticket holder
• Generate new business revenue through upgrades, add-ons, referrals, and new sales of ticket packages to meet yearly designated goals
• Effectively execute the season ticket touch point program and communicate with accounts one-on-one throughout each month of the year
• Review account information on the ticketing system to make sure it is up-to-date and accurate; make changes to or obtain additional information when needed
• Make recommendations to or alert management when an account is having a negative effect on the company or other valuable customers, such as behavioral or account management issues
• Assist in game day responsibilities (in person meetings, service table) as well as at special events held by the San Diego Gulls organization to solidify relationships with season ticket holders
• Assist other Account Service Executive’s clients as needed during games or non-gamedays, via the general phone line, and during absences
• Provide daily documentation to track all account correspondence and activities in CRM database
• Perform other duties as assigned

Requirements

• Bachelor’s Degree preferably in Business, Sports Management, or related field
• Minimum of one (1) year of customer/guest service or sales experience in a fast-paced, high-pressure environment – preferably in professional sports ticket sales
• Demonstrated ability to meet and exceed stipulated sales goals
• Strong customer service skills and ability to respond and resolve all customer concerns
• Competitive and high energy attitude with a passion for customer service and sports sales
• High degree of discretion, integrity, professionalism, and accountability
• Excellent communication skills, both written and verbal
• Strong collaboration, communication, time management and organizational skills
• Prioritize and meet deadlines
• Flexible schedule with the ability to work nights, weekends and some holidays as required
• Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) – a plus if experience in CRM Systems (Salesforce) and Ticketing Systems (Back Office)
• Valid driver’s license required with good driving record
• Fluently bilingual in English/Spanish is a plus

Skills

• Bachelor’s Degree preferably in Business, Sports Management, or related field
• Minimum of one (1) year of customer/guest service or sales experience in a fast-paced, high-pressure environment – preferably in professional sports ticket sales
• Demonstrated ability to meet and exceed stipulated sales goals
• Strong customer service skills and ability to respond and resolve all customer concerns
• Competitive and high energy attitude with a passion for customer service and sports sales
• High degree of discretion, integrity, professionalism, and accountability
• Excellent communication skills, both written and verbal
• Strong collaboration, communication, time management and organizational skills
• Prioritize and meet deadlines
• Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) – a plus if experience in CRM Systems (Salesforce) and Ticketing Systems (Back Office)
• Valid driver’s license required with good driving record
• Fluently bilingual in English/Spanish is a plus