Account Revenue Analyst 1

About the role

This position is responsible for analyzing documents for third-party agencies sponsoring students, invoicing agency, and applying payments when received. Additionally, the role administers and monitors third-party sponsorship contracts within the Office of the Bursar, with primary responsibility for College Credit Plus (CCP) and select external sponsor programs.

Responsibilities

• Manages College Credit Plus Program (CCP)
• Independently administers CCP program for approximately 1200+ students per term, ensuring accurate monitoring of funding authorizations and credit hour limits, and serving as the subject matter expert for compliance with Ohio Department of Higher Education regulations for the program.
• Collaborates with Admissions, CCP Coordinators, bookstores, and students to ensure accurate account information and funding application.
• Reviews and validates funding authorizations for public, non-public, and homeschool students; calculates institutional charges for exceeded hours and initiates corrective billing.
• Conducts systematics audits of student registrations and account data to ensure compliance with CCP rules (State ID, credit hours, developmental courses, high school graduation status).
• Reconciles CCP reports (TWRCCPR) with third-party sponsor accounts weekly, resolving errors related to tuition assessment and student records using SQL scripts and Excel tools.
• Collaborates with Admissions and the WSU CCP Coordinator to correct data inconsistencies and prevent funding errors.
• Prepares and submits semester data files to the Ohio Department of Higher Education, monitoring for accuracy and adherence to submission requirements.
• Participates in CCP compliance surveys for Institutional Research.
• Applies funding waivers and sponsor payments accurately, ensuring institutional revenue integrity.
• Analyzes CCP and sponsor account data using Banner, SQL scripts, and Excel tools to identify discrepancies and ensure accurate billing and reconciliation. Using independent judgement to determine corrective actions needed for the State of Ohio to make payment.
• Reconciles student and non-student accounts receivables using analytical and research skills to determine source of discrepancies and communicate those to the appropriate area timely.
• Completes validation of daily cashier sessions to ensures accurate processing of payments.
• Applies professional judgment to resolve discrepancies in student accounts and funding allocations within established university policies.
• Exercise independent judgment when determining appropriate detailed account action within established policy frameworks for items such as meal plan adjustments, mixed campus adjustments.
• Manages inclusive courseware program for department working in conjunction with partners across campus.
• Provides assistance and backup for Account Revenue Analyst 2.
• Manages Other Third-Party Sponsor Programs
• Administers billing and payment application for selected third-party sponsors (e.g., Saudi Arabian Cultural Mission and other State BVR programs) and applies payments accurately.
• Determines funding limitation and renewals.
• Communicates proactively with students regarding account balances and expired authorizations.
• Manages processes to prepare programs for future semester.
• Front-Line Account Management
• Serve as a resource for complex third-party sponsorship inquiries requiring interpretation of university billing policies and funding guidelines.
• Analyzes and interprets technical student account information in Banner and TouchNet Bill+Payment systems; presents information accurately and professionally.
• Apply FERPA, PCI-DSS, and university financial policies when resolving account disputes or funding questions.
• Provides support for Bursar phone and email communication.
• Miscellaneous Duties
• Processes refunds for third-party sponsor students with excess financial aid or credits.
• Tracks and requests adjustments for sponsored students receiving other non-refundable scholarships and grants.
• Processes credit card refunds via TouchNet.

Qualifications

• Bachelor's degree with 1-2 years (FT) of related work experience, OR Associate's degree and three years of (FT) related work experience, OR a high school diploma or GED and five years (FT) of related work experience.
• Relevant experience would be progressively responsible experience in accounts receivable, financial reconciliation, institutional billing, or related financial operations.
• Excellent analytical and research skills and ability to resolve discrepancies using professional judgement.
• Able to make independent decisions in interpreting State, Federal, third-party agency, and institutional policy.
• Excellent verbal/written communication skills, including explaining related financial or regulatory information to internal and external constituents.
• Considerable knowledge and skills to utilize a variety of complex software packages and proficient with Microsoft Excel.