Account Retention Specialist

About the role

Retain Relationships. Grow Accounts. Drive Revenue.

Responsibilities

• Manage an assigned portfolio of commercial accounts.
• Contact existing customers to strengthen relationships and maintain customer satisfaction.
• Resolve customer concerns and coordinate with internal departments to ensure timely resolution.
• Proactively reduce customer attrition through consistent follow-up and relationship management.
• Identify opportunities to expand existing customer accounts through additional products and services.
• Generate new business opportunities through outbound prospecting and follow-up.
• Present commercial water treatment solutions to business owners and decision-makers.
• Prepare proposals, pricing, and service recommendations.
• Maintain accurate customer records within the CRM.
• Schedule follow-up appointments and account reviews.
• Cook up with Service, Installation, and Operations to ensure an outstanding customer experience.
• Track account activity, pipeline, and sales performance.

Qualifications

• Excellent communication and relationship-building abilities.
• Strong closing and objection-handling skills.
• Organized, self-motivated, and goal-oriented.
• Ability to manage multiple customer accounts simultaneously.
• Professional phone presence.
• Comfortable making both inbound and outbound customer calls.

Benefits

• Competitive Hourly Pay
• Uncapped Commission Opportunities
• Performance Bonuses
• Monday-Friday Schedule
• Paid Training
• Career Advancement Opportunities
• Supportive Team Environment
• Full-Time, Stable Employment