Account Resolution Specialist Mon-Fri 8am-5pm

About the role

The Account Resolution Specialist reports directly to the Senior Account Resolution Specialist and fills a critical role within the business to improve cash collections. This position supports the Area Vice President and their locations, helps improve the company’s cash collections and DSO metrics, and works closely with the AR Invoicing and Cash Applications teams to provide the best experience to all customers.

Responsibilities

• Assist with managing AR collections and operations for approximately 40,000 customers and $200M+ revenue per annum.
• Prioritize, plan, and work cross‑functionally with other departments.
• Monitor assigned portfolio of clients.
• Become familiar with client billing guidelines in respective portfolios.
• Apply appropriate procedures to troubleshoot non‑payment, including skip tracing, dunning letters, collection calls, and e‑mails.
• Conduct regular reviews of the portfolio to ensure aged receivables are addressed and uncollected accounts are escalated appropriately.
• Interface with field, sales management, and Customer Service to resolve billing disputes and provide collection assistance.
• Attend monthly meetings with AVPs and DOOs regarding aging performance and problem accounts.
• Review policies and procedures and suggest improvements where appropriate.
• Build and maintain strong relationships within and across departments and with internal and external customers.
• Assist in the creation of productivity standards.
• Research and resolve customer problems and complaints on billing, cash application, and account issues.

Core Competencies

The preferred candidate will have a strong working knowledge of current collections methodologies and/or a strong customer service background, as well as familiarity with the interaction between accounting systems, operating systems, and invoicing.

Requirements

• Business Ethics – Basic Experience: knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations.
• Experience modelling business processes.
• Strong analytical and problem‑solving skills.
• Excellent communication, interpersonal, and presentation skills.
• Highly energetic self‑starter with a focus on obtaining results.
• Ability to multi‑task, work under tight deadlines, and quickly adjust to changing priorities.
• Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
• Technical proficiency with Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.

Education and Training

Requires a college degree or a minimum of 2 years of related professional experience.

Pay

Hourly Pay: $19.00