Account Resolution Specialist II

Octane is unlocking the power of financial products for merchants and consumers. Our cutting‑edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long‑term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high‑intent buyers, driving transparent, fast, and easy closings with award‑winning technology, and providing ongoing customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600.

Responsibilities

• Work directly with financially distressed customers.
• Evaluate the customer’s situation against our possible remedies.
• Negotiate with customer to keep loan active and prevent loss for the company and for the customer.
• Process and follow up on the workout remedy plan until completed, which may possibly include the entire reinstatement process of repossessed collateral or an extension.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

Requirements

• HS Diploma or GED required (some college coursework a plus) followed by a minimum of three years of Financial Services experience, ideally in auto finance or an installment loan portfolio.
• Collection experience is a plus.
• Experience in a fast‑paced environment.
• Working knowledge of Word and Excel / Google Suite.
• Able to master use of web‑based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written; roles combine phone, chat, and email.
• Bi‑Lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude.
• Demonstrates problem‑solving ability.
• Ability to express empathy and unconditional positive regard when dealing with distressed consumers.
• Ability to learn new processes.
• Able to work a flexible schedule which may include some overtime, nights, weekends, and holidays; honest with strong work ethic, rare unscheduled absences, always punctual.

Skills

• Auto finance experience
• Installment loan portfolio experience
• Collection experience
• Bi‑Lingual English/Spanish a plus

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit