Account Representative | San Jose, CA

About the role

The Account Representative sells company products and services via telephone, internet, e-mail and fax. They work in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities.

Responsibilities

• Builds relationships and tailors the sales approach to meet and inquire on the customers' needs.
• Provides price and delivery quotes within customer timeline to customers within assigned geographic territory.
• Processes the customer's order by entering it into the sales database for quote processing and delivery schedules.
• Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives.
• Participates in the TTI Total Quality process by following defined policies and procedures.
• Increases customer account base by compiling list of prospective customer leads from various sources and makes cold calls.
• Attends sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and TTI.
• Processes and resolves discrepant issues identified within the job function in an expeditious manner.

Requirements

• High school diploma or GED required.
• Bachelor’s degree with one to three years of sales experience; or an equivalent combination of education, sales, and/or customer support experience that provides the required knowledge, skills and abilities.
• Exhibits exceptional knowledge of company products and services.
• Demonstrates persuasiveness, tenacity and strong selling skills.
• Possesses excellent verbal and written communication skills, including excellent presentation skills.
• Exhibits strong analytical, problem solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions and percentages.
• Able to read, analyze and interpret business periodicals, professional journals, technical procedures and government regulations.
• Ability to write reports and correspondence proficiently and professionally.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications (Excel and Word) at a basic level required.

Qualifications

• None specified

Skills

• Excellent verbal and written communication skills
• Strong analytical, problem solving and negotiation skills
• Organized and able to prioritize and manage multiple tasks
• Ability to calculate discounts, commissions, proportions and percentages
• Knowledge of Microsoft Office applications (Excel and Word)

Benefits

• Comprehensive benefits package including two CDHP plans and a PPO plan for medical/pharmacy, dental, vision, life, disability coverages, and paid parental leave.
• Safe Harbor 401(k) Plan with matching contributions.
• Tuition reimbursement plan.
• Employee assistance plan.

Pay

$50,000 to $57,000

Schedule

N/A