Account Representative | Redmond, WA

About the role

The Account Representative sells company products and services via telephone, internet, e-mail and fax. They work in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements.

Responsibilities

• Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value-added services.
• Builds relationships and tailors the sales approach to meet and inquire on the customers' needs.
• Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email.
• Processes the customer's order by entering it into the sales database for quote processing and delivery schedules.
• Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths.
• Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level.
• Increases customer account base by compiling list of prospective customer leads from various sources and makes cold calls.
• Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory.
• Attends and participates in sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and TTI.
• Processes and resolves discrepant issues identified within the job function in an expeditious manner by researching the issue, determining appropriate resolution and by providing disposition for nonconforming product to the appropriate parties.

Requirements

• A high school diploma or GED.
• A bachelor’s degree with one to three years of sales experience; or an equivalent combination of education, sales, and/or customer support experience that provides the required knowledge, skills and abilities.

Qualifications

• Exceptional knowledge of company products and services.
• Persuasiveness, tenacity and strong selling skills.
• Excellent verbal and written communication skills, including excellent presentation skills.
• Strong analytical, problem solving and negotiation skills.
• Organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.

Skills

• Microsoft Office applications (Excel and Word) at a basic level.

Benefits

• Comprehensive benefits package including two CDHP plans and a PPO plan for medical/pharmacy, dental, vision, life, disability coverages, and paid parental leave.
• Tuition reimbursement plan.
• Employee assistance plan.

Pay

$50,000 to $60,000 base salary. Commission paid monthly. Total compensation targeted for this role is $75,000 to $95,000.

Schedule

Full-time position.