Account Representative - PNP

About the role

Crawford Electric Supply is a company committed to building a relationship with its employees, encouraging fun at work, and valuing diversity. Known for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. The company focuses on growth, opportunity, innovative thinking, and stability for its employees.

Responsibilities

• Handle inbound and outbound sales calls to generate revenue
• Solve customer issues, complaints, and inquiries while keeping customer satisfaction at the core
• Identify, qualify, and grow small to medium accounts
• Manage large amounts of inbound and outbound calls in a timely manner
• Upsell products and services when opportunities arise
• Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources
• Keep records of all conversations via CRM database in a comprehensible way
• Frequently attend educational seminars and training to improve knowledge and performance level
• Understand marketing campaigns and communicate them to customers
• Setup and maintain SPA's
• Promote and setup customer digital platforms
• Utilize CRM as the customer management tool

Qualifications

• 3+ Years of Sales or previous experience in an outbound sales call role
• Basic Navigation of Eclipse, SSM and Microsoft Office
• Knowledgeable of electrical products and electrical distribution
• Strong phone and verbal communication skills along with active listening
• Able to use CRM systems and practices
• Customer focus and adaptability to different personality types
• Able to multi-task, set priorities and manage time effectively
• Able to work in a team environment

Benefits

We offer great family-friendly benefits to full-time associates including:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Rugged wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What We Offer You

As part of the Sonepar group, we offer exciting opportunities to grow your career. We are proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

LI-EV

To learn more about how you can become part of the Crawford Crew, click here.