Account Representative-PNP

About the role

Crawford Electric Supply is a company committed to building a relationship with its employees, encouraging fun at work, and valuing diversity. As a subsidiary of Sonepar USA, it offers a supportive culture and great benefits.

Responsibilities

• Handle inbound and outbound sales calls to generate revenue.
• Solve customer issues, complaints, and inquiries, prioritizing customer satisfaction.
• Collaborate with PNP Program Leadership to identify, qualify, and grow small to medium accounts.
• Manage large volumes of inbound and outbound calls efficiently.
• Upsell products and services opportunistically.
• Build sustainable relationships and engage customers by addressing their needs, offering solutions, and introducing them to internal resources.
• Keep records of all conversations using a CRM database.
• Frequently attend educational seminars and training to enhance knowledge and performance.
• Understand and communicate marketing campaigns to customers.
• Set up and maintain SPA's.
• Promote and set up customer digital platforms.
• Utilize CRM as the primary customer management tool.
• Meet personal and team targets for quality and quantity.

Qualifications

• 3+ years of sales experience or relevant previous experience in outbound sales.
• Basic navigation of Eclipse, SSM, and Microsoft Office.
• Knowledgeable of electrical products and electrical distribution.
• Strong phone and verbal communication skills, including active listening.
• Ability to use CRM systems and practices.
• Customer-focused and adaptable to different personality types.
• Able to multitask, prioritize tasks, and manage time effectively.
• Able to work in a team environment.