Account Representative-PNP

About the role

A career at Crawford Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors.

Responsibilities

• Account Representative is responsible for inbound and outbound sales calls.
• Handle current and potential customers with the goal of generating revenue.
• Effectively solve customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Seize opportunities to upsell products and services when they arise.
• Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success.
• Keep records of all conversations via CRM database in a comprehensible way.
• Frequently attend educational seminar/training to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.
• Understand marketing campaigns and communicating those to customers.
• Setup and Maintain SPA’s.
• Promote and Setup Customer Digital Platforms.
• Utilize CRM as the customer management tool.

Qualifications

• 3+ Years of Sales or previous experience in an outbound sales call role.
• Basic Navigation of Eclipse, SSM and Microsoft Office.
• Knowledgeable of electrical products and electrical distribution.
• Strong phone and verbal communication skills along with active listening.
• Ability to use CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Able to work in a team environment.

Benefits

• Healthcare plans.
• Dental & vision.
• Paid time off.
• Paid parental leave.
• 401(k) retirement savings with company match.
• Professional and personal development programs.
• Opportunity to become a shareholder.
• Employer-paid short- and long-term disability.
• Employer-paid life insurance for spouse and dependents.
• Robust wellness program.
• Gym reimbursement.
• Employee Assistance Program (EAP).