Account Representative - Commercial

What You'll Do

• Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
• Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
• Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
• Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Develop and manage relationships with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
• Cookordination with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
• Cookordination with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
• Fosters a positive team environment and may provide coaching or mentoring to team members

Requirements

• Bachelor’s Degree
• 0-3 years of experience preferred
• Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
• Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities