Account Representative - Collections

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Responsibilities

• Independently place outbound calls to business that are past due on invoices
• Contact businesses via email or portal to collect payments
• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
• Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
• Preparation of weekly aging report and prioritize accounts based on overdue status
• Account review for credit releases

Qualifications

• Must be able to work onsite at our client office in Winston-Salem
• Professional/commercial collection experience
• Must have the ability to define and solve problems
• Must be self-motivated, work independently with minimum supervision, and be an effective team player
• Excellent verbal and written communication skills required
• Excel/ Word skills including Pivot tables, VLookups and other formulas
• SAP/CRM experience – Nice to have

Pay

Pay rate: $21/hr