Account Representative - Centennial, CO

To service customers via inbound and outbound calls regarding product and service offerings, handle Patient Enrollment and repeat order opportunities in a courteous, professional manner.

Responsibilities

• Identify the reason(s) for the call and utilize systems to document and route for follow-up.
• Respond appropriately to customers’ questions and resolve inquiries at the point of contact.
• Process leads from external departments to complete necessary follow-up and product offerings.
• Place outbound telephone calls in response to customer inquiries or approved marketing leads.
• Research and resolve problems, communicating outcomes to customers as appropriate.
• Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines.
• Exceed Quality and Quantity Performance Standards.
• Set a positive example for co-workers by adhering to all Departmental and Corporate Policies and Procedures.
• Support the Department’s Leadership Team in achieving goals through task completion and continued training.
• Establish and maintain effective working relationships with customers and co-workers.
• Maintain knowledge of policies, procedures, and skills required to complete job duties.
• Remain available and flexible in scheduling to meet changing business requirements.
• Follow good housekeeping and quality procedures, and observe all safety practices.
• Perform additional duties as directed by departmental management.
• High-performing employees may occasionally be asked to engage in overtime.
• Conduct business to the highest ethical and professional standards, complying with applicable laws, regulations, and company policies.
• Other job duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of one year experience in the field.
• Willingness to engage in telephone direct sales.

Preferred Qualifications

• English/Spanish bilingual preferred.
• DME (Durable Medical Equipment) experience.
• Brightree experience.
• Call center experience, particularly with high customer interaction over the phone.
• Ability to take initiative and work independently.

Benefits

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans. Access to company-sponsored wellness programs, mental health resources, paid leave of absence for qualifying events, and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: Competitive 401(k) plan with immediate company match vesting, financial planning services, and corporate discount programs.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Programs to celebrate achievements, including peer recognition, bonuses, awards, and special events.
• Community and Culture: Supportive work environment with team-building activities, volunteer opportunities, and company-sponsored events. Commitment to sustainability strategy.

Pay

The compensation range for this position is $55,705–$83,558. Actual compensation is influenced by skills, experience, qualifications, and geographic location. Hired candidates may be eligible for additional compensation in the form of bonuses and/or incentives.