Account Representative

About the role

The Account Representative is responsible for managing customer orders placed with Natural Essentials, Inc. They act as the direct point of contact for assigned customers, verify and approve orders, coordinate with various departments, and follow up with customers post-delivery.

Responsibilities

• Operate as the direct point of contact for assigned customers.
• Successfully process and deliver orders according to customer needs and requirements.
• Knowledge of customer products, pricing, and credit terms.
• The input of new customer orders to company systems.
• Management of necessary inventory components needed for purchase orders.
• Heavy coordination with Manufacturing with regards to scheduling when orders are being run.
• Active role in working with Purchasing to order the required amount of inventory for customer orders.
• Coordination with the Accounting and Shipping departments to properly organize the release and shipment of customer orders.
• Communication between multiple departments of the company, including but not limited to Manufacturing, Purchasing, Supply Chain, and Quality.
• Regularly update customers on the current status of all orders.
• Create and compile required documentation at the start of each Manufacturing job.
• Send reports on sales activity, current and possible issues, and account status.
• Follow up with customers once orders have been delivered to ensure customer satisfaction.

Requirements

• A High School Diploma or GED equivalent.
• A Bachelor's Degree preferred or relevant sales or customer service experience.
• Intermediate proficiency with Microsoft Excel or Google Sheets equivalent.
• Basic knowledge and application of Microsoft Office Suite.
• Comfortable with fast-paced, potentially high-stress work situations.
• Ability to take initiative, identify needs of the organization, and provide innovative solutions.
• Desire to learn and be coached by tenured employees of the company.
• Excellence in multitasking and working with multiple departments of an organization.
• Able to manage multiple orders at a time while paying strict attention to detail.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Outstanding interpersonal skills, including the ability to quickly build rapport with customers, coworkers and some suppliers.
• Strong time management skills and have the ability to prioritize among competing tasks.
• Keen attention to detail and adherence to due dates.

Skills

• High School Diploma or GED equivalent.
• Bachelor's Degree preferred or relevant sales or customer service experience.
• Intermediate proficiency with Microsoft Excel or Google Sheets equivalent.
• Basic knowledge and application of Microsoft Office Suite.
• Comfortable with fast-paced, potentially high-stress work situations.
• Ability to take initiative, identify needs of the organization, and provide innovative solutions.
• Desire to learn and be coached by tenured employees of the company.
• Excellence in multitasking and working with multiple departments of an organization.
• Able to manage multiple orders at a time while paying strict attention to detail.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Outstanding interpersonal skills, including the ability to quickly build rapport with customers, coworkers and some suppliers.
• Strong time management skills and have the ability to prioritize among competing tasks.
• Keen attention to detail and adherence to due dates.

Pay

The pay for this position is between $18.00 and $20.00 per hour.

Schedule

This is a full-time position with hours of work approximately 8:00 AM – 4:30 PM.