Account Representative

Mur-chol-uh-jee — the science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and a three-time Star Tribune Top Workplaces award winner.

About the role

Merchology is seeking a proactive Account Representative to become an integral part of our Sales Team. This role, reporting to the Account Representative Supervisor, is the primary interface for customers interested in our premium branded products. The Account Representative will manage qualified leads from teammates or referrals from elite brands, with the goal of successfully closing sales transactions.

Responsibilities

• Thrive in a fast-paced environment interacting with colleagues and customers via inbound and outbound calls, emails, and virtual meetings
• Recommend products, decoration methods, and premium brands that meet customer needs with the goal of closing sales
• Assist domestic and international customers throughout the entire sales process, including product selection, quote requests, and order creation
• Meet team KPIs related to customer engagements, contact timelines, inbound and outbound calls, and conversion rate
• Proactively reach out to customers to increase retention, engagement, and satisfaction
• Collaborate to build relationships and trust with customers through consistent outreach
• Host customers in the Minnesota office for tours and showroom visits
• Additional projects or duties as assigned

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• One to three years of customer service or sales experience in retail, restaurant, sales, or an office environment
• Friendly and team-oriented attitude to "Win as a Team"
• Proficiency in Microsoft Office Suite
• Experience with a CRM (e.g., HubSpot)
• Efficient and detail-oriented
• Excellent communication skills

Benefits

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I, and Giveback

Pay

$20.50 - $23.00 per hour

Schedule

Hybrid role: Three days onsite, two days remote following training

Location: 3000 Niagara Lane North, Plymouth, MN 55447