Account Representative

About the role

This hybrid role based in Austin, Texas requires working at least three days a week in the office. As an Account Representative, you will provide seasoned support to Client and Account Executives, ensuring a high level of client satisfaction by reviewing insurance contracts and responding to client inquiries.

Responsibilities

• Strengthen and maintain relationships with clients and client teams to provide best-in-class service and drive growth and retention.
• Administer routine tasks as part of the annual renewal cycle, ensuring all client needs are met timely and accurately.
• Monitor and report on the status of client deliverables and outstanding items.
• Work with Operations and Business to ensure timely delivery of policies, endorsements, audits, extensions, and cancellations to clients.
• Collaborate with the Client Onboarding team to coordinate onboarding activities for new clients, ensuring a smooth transition and integration of services.
• Respond directly to difficult client questions and requests, soliciting assistance from front office colleagues as needed.

Requirements

• 2+ years of experience in account management, customer service, customer support, administrative assistant, or a related field.
• Bachelor’s Degree preferred.

Qualifications

• Experience in insurance or financial services.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks effectively.

Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Vibrant and inclusive culture with talented colleagues.
• Career opportunities, benefits, and rewards to enhance well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.