Account Representative

About the role

Serve as a point of contact to assigned customers.

Responsibilities

• Builds and maintains positive relationships and provides excellent customer service.
• Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
• Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
• Participate in customer calls to provide updates on orders and/or answer questions.
• Performs other duties as requested by Supply Chain Supervisor or Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and experience

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school.
• Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
• Proficient with Microsoft Office including Word, Excel, and Outlook.
• Excellent written and verbal communication and strong organizational skills.
• Ability to establish a strong rapport with customers.
• Ability to prioritize work in a fast-paced work environment.

Required skills

• Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing.
• Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

Physical demands

While performing the duties of this position, the employee is regularly required to listen and speak. The employee frequently is required to sit, use their hands to handle, touch, or feel objects, tools, or controls, and reach with their arms and hands. Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.

Work environment

The noise level in the work environment is usually moderate.

Benefits

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members