Account Representative

About us

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities.

Responsibilities

• Lead strategic customer accounts by coordinating implementation, deployment, and adoption of Epiroc's automation, digital, and drilling technology solutions.
• Serve as the primary customer liaison, partnering with engineering, product management, service, operations, and sales teams to coordinate project execution and resolve technical and commercial issues.
• Manage customer deliverables, project schedules, action items, and account priorities to ensure successful implementation and achievement of customer objectives.
• Develop strategic account plans that support technology adoption, long-term customer success, and sustainable business growth.
• Identify customer operational challenges and recommend technology, aftermarket, and equipment solutions that improve safety, productivity, and operational performance.
• Maintain accurate account plans, opportunity pipelines, project updates, and customer activities within CRM and project management systems to support forecasting and business planning.
• Monitor customer satisfaction, project performance, technology adoption, and business results while identifying opportunities for continuous improvement and account expansion.
• Gather customer feedback, market intelligence, and product performance insights to support future product development, business planning, and Go-To-Market strategies.

Requirements

• Bachelor's degree in Business, Engineering, Mining, or a related discipline preferred; equivalent education and relevant experience may be considered in lieu of a degree.
• Minimum of three years of sales, account management, or customer-facing experience in an industrial environment; mining and/or construction heavy equipment experience is highly preferred.
• Valid driver's license required with the ability to travel extensively to customer sites, industry events, and Epiroc locations as business needs require.

Skills

• Strong understanding of surface mining operations, drilling technologies, automation, digital solutions, or related mining technologies.
• Demonstrated success building trusted customer relationships and growing strategic accounts through consultative sales and business development.
• Ability to identify customer challenges and develop technical and commercial solutions that deliver measurable business value.
• Experience collaborating with cross-functional teams, including engineering, product management, service, and operations, to support successful customer outcomes.
• Strong organizational and project management skills with the ability to coordinate multiple customer initiatives, prioritize tasks, and manage account deliverables.
• Advanced verbal, written, and presentation communication skills, with proficiency in Microsoft Office applications, CRM platforms, and sales forecasting tools.
• Strong business acumen, analytical problem-solving skills, and the ability to influence decision-makers across multiple levels.

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Schedule

9am – 5pm

Hybrid work type